I fly out tomorrow for a call center benchmarking conference. It should be pretty interesting, but most of these sort of conferences end up being like this "man it's hard to hire intelligent people in our market." "yes, it's hard to hire in our market too." "And they won't come to work, our absenteeism is like 30% a day." "yes in our market too." Everybody has the same problems, but the real positive is that sometimes you can pull information away that you haven't thought of, or haven't tried and give some new stuff a spin. Or at the VERY least - you come away confident that you aren't crazy, that it's a challenge doing your job.
Now, don't be jealous, but this AWESOME conference is taking place in Kearney, Nebraska. That's right. Not Seattle or San Francisco or Vegas......NEBRASKA baby.
Well, I have never been to Nebraska. At least I can cross it off my list. And we're visiting Cabela's - so my brothers should be righteously jealous. Perhaps I will pick you boys up a fishing lure. Woohoo.
I'll be out for a few days but while I am gone, please entertain yourself reading this guy. He slays me.